Satisfied or your money back
You wish to request an exchange
You have 30 days from receipt of your order to make your exchange request. You are only responsible for the shipping costs. Your request must be made using the withdrawal form available on your danielgerard.lu/myorders account.
Your order can only be exchanged once.
Upon receipt of the product to be exchanged, we will contact you to inform you and we will proceed with the exchange, either by shipping the new product, depending on its availability, or by issuing a credit voucher valid for 1 year from the date of issue in our online store https://danielgerard.lu/.
You opt for a refund claim
You have 14 days from receipt of your order to make your refund request. You will only be responsible for the shipping costs. Your request must be made using the retraction form available on your danielgerard.lu/My orders account.
As soon as our danielgerard.lu team receives your parcel, we will process your refund request as quickly as possible.
If you have any questions prior to submitting your claim, please contact us on +352 2 451 30 55 or by e-mail at contact@danielgerard.lu we will tell you how to proceed.